Question 1

Where do you offer free shipping?

Accepted Answer

We offer free shipping for all orders delivered within Canton Ticino, with no minimum purchase required. For shipments to the rest of Switzerland and abroad, rates are calculated at checkout based on weight and destination.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery within Ticino takes 2-4 business days. Express delivery is available upon request. You'll receive full order tracking via email once your order ships.

Question 3

Can I pick up my order?

Accepted Answer

Yes, pickup is available at our location. Select the pickup option at checkout and we'll notify you when your order is ready.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship to destinations outside Switzerland. Shipping rates are calculated at checkout based on weight and destination.

Question 5

What is your return policy?

Accepted Answer

You have 14 days from receiving your product to request a return, in accordance with Swiss consumer protection regulations. Products must be unused, in original condition, with original packaging intact and tags/seals not removed.

Question 6

How do I initiate a return?

Accepted Answer

Contact us at info@kolture.ch with your order number and reason for return. We'll provide return instructions and arrange the process.

Question 7

When will I receive my refund?

Accepted Answer

Refunds are processed within 14 days of receiving your return. The refund will be credited using the same payment method as your original purchase.

Question 8

What do I need for a return?

Accepted Answer

You'll need: proof of purchase (receipt or order confirmation), the product unused and in original condition, original packaging intact, and all tags and seals still attached.

Question 9

What warranty do KOLTURE products have?

Accepted Answer

All KOLTURE products are covered by a 1-year warranty from the date of purchase against manufacturing and material defects.

Question 10

What does the warranty cover?

Accepted Answer

The warranty covers: stitching and assembly defects, material and padding issues, closure and velcro defects, and structural anomalies.

Question 11

What is NOT covered by warranty?

Accepted Answer

The warranty does not cover: normal wear from use, damage from improper use, unauthorized modifications, or damage from negligence.

Question 12

How do I make a warranty claim?

Accepted Answer

Contact us at info@kolture.ch with your proof of purchase and photos of the defect. We'll assess the issue and arrange repair or replacement if covered under warranty.

Question 13

How should I clean my equipment?

Accepted Answer

Clean regularly with a damp cloth after each use. For gloves and pads, wipe both interior and exterior surfaces. Allow equipment to air dry completely away from direct heat sources.

Question 14

How should I store my equipment?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Hang heavy bags when not in use to maintain shape. Keep gloves in a ventilated area to prevent odor buildup.

Question 15

Can I machine wash my equipment?

Accepted Answer

Do not machine wash unless specifically indicated on the product. Hand wraps can be hand washed in cold water with mild detergent or machine washed in a mesh bag on gentle cycle.

Question 16

What should I avoid when caring for my equipment?

Accepted Answer

Avoid: exposing equipment to direct sunlight for extended periods, using harsh chemicals or bleach, machine washing unless indicated, and storing in damp or humid conditions.

Question 17

How do I choose the right glove weight?

Accepted Answer

Glove weights are measured in ounces (oz). For training: 12oz for under 65kg, 14oz for 65-80kg, 16oz for over 80kg. For sparring, we recommend going up one size for extra protection.

Question 18

What weight heavy bag should I get?

Accepted Answer

Choose a bag that's approximately half your body weight. A 70kg fighter typically uses a 35-40kg bag. Heavier bags provide more resistance for power training, while lighter bags are better for speed work.

Question 19

What if I'm between sizes?

Accepted Answer

For gloves, we recommend sizing up for better comfort and protection. Contact us at info@kolture.ch if you need personalized sizing advice.

Frequently Asked Questions

Shipping & Delivery

Returns & Refunds

Warranty

Product Care

Sizing Guide

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